Customer Relations Advisor

  • Location:Bracknell
  • Job Industry:Call Centre and Customer Service
  • Reference:NP883
  • Job Type:Contract
  • Skills:Customer Relations Advisor
  • Salary:Up to £12 per hour

Marc Daniels are looking for a Customer Relations Advisor to join a well-known company based in Bracknell on a 4 month contract.

Responsibilities include:

  • Represent the company’s values and customer experience to each and every customer contact by resolving any complaint in a timely, positive way.
  • Have great communication skills across all channels of customer contact including phone, email and letters.
  • Confidently communicate with upset customers and keep promises to call them back when requested.
  • Deliver a level of customer service, as set within the “Customer Promise” Service Level Agreement (SLA) by supporting the Customer Relations Team on a daily basis.
  • Gather all necessary information from the customer, other networks and internal departments in order to make commercial, customer friendly decisions to drive retention.
  • Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
  • Have great time management skills in order to prioritise many tasks under a busy environment.

Qualifications, skills and experience required:

  • Experience of customer service either over the phone or face to face
  • Excellent interpersonal, communication and relationship building skills
  • Attention to detail is a must
  • Proven ability to think outside the box to solve customer problems.
  • Committed to a high level of customer service.
  • Focused individual who can multi task and is comfortable working on their own within a team
  • An excellent team player who can add value to the team by working in a positive way
  • Experience of written and verbal communication with customers
  • Highly organised individuals who can work to strict deadlines

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website at http://www.marcdaniels.co.uk/privacy-statement; and explains how we will use your personal data.

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