Customer Services Agent

  • Location:Bracknell
  • Job Industry:Call Centre and Customer Service
  • Reference:RK835
  • Job Type:Temporary
  • Skills:Customer Services Agent
  • Salary:Negotiable

Customer Services Agent required to join a large multinational company, with a great reputation, based in Bracknell. This role offers flexible working hours and has the potential to become permanent position

Responsibilities:

  • Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
  • Building and maintaining strong Dealer relationships through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to our customers.
  • Making changes to customers’ finance agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers.

Qualifications, Skills and Experience:

  • Previous experience working in a customer service environment.
  • Call centre experience in customer service roles would be beneficial
  • Great communicator with the ability to build relationships with customers and colleagues.
  • Organisational skills, with the ability to prioritise and meet deadlines.
  • Able to multitask and work with speed and efficiency.
  • Capable of working under pressure.

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