Customer Services Representative

  • Location:Liverpool
  • Job Industry:Call Centre and Customer Service
  • Reference:RM736
  • Job Type:Temporary
  • Skills:Customer Services Representative
  • Salary:Negotiable

An exciting opportunity has arisen for a Customer Services Representative to join a fantastic Global company based in Liverpool City Centre on a minimum six-month temporary contract. Excellent organisation & communication skills are a must (both written & verbal) along with the ability to build strong business relationships is key.

Responsibilities:

  • Adherence to Customer Service processes and procedures
  • Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
  • Receiving and processing incoming customers’ orders and queries
  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
  • Point of contact for external remote sales team with any order/query issues
  • Strong collaboration within business operations and customer services team
  • Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc
  • All Creation of new customer accounts ensuring all financial controls are adhered to.
  • Support and liaise with accounts team, credit checking.
  • Ensure quality compliance during new account processing, from setting up new account – delivery of product.
  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).
  • Ensuring all SOP and training are up to date in timely manner.
  • 100% compliant with policies and procedures

Requirements:

  • Efficient organisation, time management and prioritisation.
  • Respecting deadlines, accurate task completion (quality & detail focused)
  • Strong written & verbal communication skills
  • Flexible and dynamic, Service/customer minded,
  • Sense of initiative, organisational skills, stress resistant, multi-tasking, team minded and collaborative with broader commercial team.
  • Clear and effective communicator, empathy and engaging attitude able to build relationships and trust over the phone
  • Customer Service background
  • SAP experience preferable
  • Microsoft Office, including strong Word, Excel skills
  • Understanding of logistic/supply chain processes

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

Apply Now Go Back
Upload your CV/resume or any other relevant file. Max. file size: 128 MB.

WORK FOR US

Working for Marc Daniels is a unique experience. Throw out any pre-conceptions you may have about what it may be like to work for a typical recruitment consultancy – we are just not like them. We believe in creating long-lasting relationships and that goes for our employees as well as for our clients and candidates.

> Read More

REFER A FRIEND

ABOUT US