Customer Services Representative

  • Location:Liverpool
  • Job Industry:Call Centre and Customer Service
  • Reference:RM736
  • Job Type:Temporary
  • Skills:Customer Services Representative
  • Salary:Negotiable

An exciting opportunity has arisen for a Customer Services Representative to join a fantastic Global company based in Liverpool City Centre on a minimum six-month temporary contract. Excellent organisation & communication skills are a must (both written & verbal) along with the ability to build strong business relationships is key.


  • Adherence to Customer Service processes and procedures
  • Answering inbound customer calls courteously and professionally, dealing with each enquiry effectively and efficiently
  • Management of Customer Service Inbox, ensuring all emails are processed appropriately and promptly
  • Receiving and processing incoming customers’ orders and queries
  • Minimum disruption to customer order delivery achieved by accuracy of order input and liaising with UK Third party distributor
  • Point of contact for external remote sales team with any order/query issues
  • Strong collaboration within business operations and customer services team
  • Miscellaneous Customer Service duties as and when required i.e. filing, outbound calling, new team member shadowing, data gathering etc
  • All Creation of new customer accounts ensuring all financial controls are adhered to.
  • Support and liaise with accounts team, credit checking.
  • Ensure quality compliance during new account processing, from setting up new account – delivery of product.
  • Process product technical complaints, adverse event and medical information calls, including keeping records and completing month end reports to Pharmacovigilance and PTC management teams (when required).
  • Ensuring all SOP and training are up to date in timely manner.
  • 100% compliant with policies and procedures


  • Efficient organisation, time management and prioritisation.
  • Respecting deadlines, accurate task completion (quality & detail focused)
  • Strong written & verbal communication skills
  • Flexible and dynamic, Service/customer minded,
  • Sense of initiative, organisational skills, stress resistant, multi-tasking, team minded and collaborative with broader commercial team.
  • Clear and effective communicator, empathy and engaging attitude able to build relationships and trust over the phone
  • Customer Service background
  • SAP experience preferable
  • Microsoft Office, including strong Word, Excel skills
  • Understanding of logistic/supply chain processes

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Working for Marc Daniels is a unique experience. Throw out any pre-conceptions you may have about what it may be like to work for a typical recruitment consultancy – we are just not like them. We believe in creating long-lasting relationships and that goes for our employees as well as for our clients and candidates.

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