IT Support Specialist

  • Location:Bracknell
  • Job Industry:IT
  • Reference:CA974_1718790914
  • Job Type:Contract
  • Skills:IT Support Specialist
  • Salary:Up to £115 per day

A hybrid opportunity has arisen for an IT Support Specialist to join a well-known automotive company based in Bracknell on a 6 month fixed term contract with possibility of going permanent.

This is a great opportunity to join a well-established and very supportive company.

This role features hybrid working and flexible hours.

Responsibilities:

  • Manage Production Support incidents raised by the business through to resolution/closure.
  • Record, track, and document all actions taken through ticketing systems including JIRA & Service Now.
  • Logging incidents or ad-hoc data requests.
  • Talk employees through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Set up new users/dealer accounts and profiles and deal with password issues.
  • Prioritise and manage many open incidents and Business As Usual (BAU) Tasks
  • Provide support, including procedural documentation and relevant reports
  • Complete regular BAU Tasks and ensure all ad hoc tasks raised by the business are dealt with effectively
  • Field incoming incidents or tasks for assistance in a courteous manner and perform initial analysis and support
  • Development and documenting of process flows within the business in order to identify efficiencies and suggest improvements

Requirements:

  • Strong experience Excel
  • Experience within the financial services or automotive sectors is desirable
  • Exposure to a Banking system is highly desirable

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