Administration/Operations Assistant

Job Purpose

An exciting opportunity has arisen for an Administration/Operations Assistant to join a fast paced company based in Ascot operating across the UK and Europe who are enjoying rapid growth.

The Administration Assistant will provide efficient and reliable administrative support to the Cleaning Department, ensuring the smooth day-to-day running of operations. The role involves coordinating schedules, maintaining accurate records, supporting managers and operatives, and acting as a key point of contact for internal and external stakeholders. This position suits someone who thrives in a fast-paced commercial environment and enjoys helping senior leaders stay focused on strategic priorities.

Key Responsibilities

Administrative Support

• Provide general administrative support to the Cleaning Department
• Manage incoming calls, emails, and correspondence
• Maintain accurate electronic and paper filing systems
• Prepare documents, reports, and spreadsheets as required

Client & Site Coordination

• Liaise with clients, site managers, engineers and cleaning operatives
• Log and track service requests, issues, and resolutions

Health & Safety

• Support record-keeping for health & safety, COSHH, and risk assessments
• Ensure documentation is up to date and easily accessible

Skills & Experience

Essential

• Previous administrative or office-based experience
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Word, Excel, Outlook)
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team

Desirable

• Experience within cleaning, facilities management, or service-based environments
• Familiarity with rota scheduling or workforce management systems
• Knowledge of health & safety administration

Personal Attributes

• Reliable, professional, and well-organised
• Able to prioritise a busy workload
• Discreet and trustworthy with confidential information
• Proactive and solution-focused
• Friendly and approachable manner

What We Offer

• Competitive salary (dependent on experience)
• Supportive team environment
• Training and development opportunities

You will enjoy working in a fast paced and growing business within a supportive and friendly team. This role is fully office based with car parking on site.

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