Collections Specialist

  • Location:Bracknell
  • Job Industry:Call Centre and Customer Service
  • Reference:CA4748_1717514842
  • Job Type:Full Time
  • Skills:Collections | Collections and Recoveries | Recoveries
  • Salary:Up to £17.12 per hour

Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Collections and Recoveries Specialist

This is a fantastic opportunity to take the next step in your career with a well-established company that is focussed on supporting and developing its employees and has the size to facilitate progression.

This role is hybrid-working and has flexible hours.

Responsibilities:

  • Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
  • Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
  • Vehicle Repossessions, dealing with both the third party agents and also customers
  • Handling of Deceased Agreements.
  • Identifying & referring any agreements that may potentially involve Fraud and tracing of Customers who have been reported as Gone Away.
  • Referring agreements for potential Pre-Litigation Action.
  • Shortfall liability, discussing outstanding liabilities with customers following the end of contract on the agreements, and providing forbearance options.
  • Complaint handling

Requirements:

  • Knowledge of using a range of office software, including email, spreadsheets, and databases.
  • Experience in preparing and analysing reporting data for management accurately and to timescales.
  • Able to demonstrate successful communication

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

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