Complaints Handler

  • Location:Bracknell
  • Job Industry:Call Centre and Customer Service
  • Reference:CA2153_1718879310
  • Job Type:Contract
  • Skills:Complaints Handler
  • Salary:Up to £115 per day

Marc Daniels are working with a household name automotive company based in Bracknell in recruiting a Complaints Handler.

This is a fantastic opportunity to take the next step in your career with a well-established company that is focused on supporting and developing its employees and has the size to facilitate progression.

This role is hybrid-working and has flexible hours.

Main Responsibilities

  • Resolving complex Level 3 complaints in a timely, positive way.
  • Manage relationships via outbound phone calls, email, letters and exceptional times face to face meetings.
  • Communicate with dissatisfied customers
  • Gather all necessary information from the customer, Dealer network, and internal departments in order to make commercial, customer friendly decisions to drive retention.
  • Ensure all enquiries are recorded onto the customer tracking system and coded correctly.
  • Report to the Senior Management Group and Research and Development.
  • Liaise with the legal department and Service Quality division in order to comply with all procedures.
  • Process incoming invoices or create Purchase Orders to ensure our suppliers and dealers are paid within set timelines.


  • Naturally empathetic and customer centric.
  • Self-motivated and capable to make logical decisions using your own initiative.
  • Excellent interpersonal, communication and relationship building skills with the confidence to communicate with customers, external partners and peers in an articulate manner.

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your personal data.

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Working for Marc Daniels is a unique experience. Throw out any pre-conceptions you may have about what it may be like to work for a typical recruitment consultancy – we are just not like them. We believe in creating long-lasting relationships and that goes for our employees as well as for our clients and candidates.

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