Are you a confident communicator with a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment and enjoy supporting people through challenging situations? If so, we have an excellent opportunity for you.

Our client, a well-established and reputable financial services company, is seeking a Customer Service Coordinator to join their dynamic team. You’ll be working in a professional and inclusive environment where teamwork and attention to detail are key.

The Role

As a Customer Service Coordinator, you’ll play a crucial role in supporting customers throughout their agreements. You’ll handle a range of enquiries – some of which may involve sensitive or complex situations – and ensure that each customer receives the highest standard of care and support.

Key Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency
• Respond to customer emails and written correspondence in a timely manner
• Accurately maintain records of customer interactions and account updates
• Support customers in financial difficulty or challenging personal circumstances with care and discretion
• Ensure compliance with company policies and relevant regulatory requirements
• Liaise with third-party partners as needed for account resolution
• Identify and escalate potential fraud or hard-to-contact accounts
• Meet internal quality and service standards

What We’re Looking For

• Previous experience in a customer service or financial services role
• Excellent verbal and written communication skills
• Organised and able to manage multiple tasks in a deadline-driven environment
• A compassionate, resilient team player with a strong attention to detail
• Awareness of regulatory standards and consumer duty (desirable)
• Willingness to undergo background screening including a DBS and financial check

What’s on Offer

• Hybrid working pattern (3 days in office, 2 days remote)
• Flexible daily start time (between 07:00 and 11:00)
• Early finish on Fridays
• Supportive team environment with ongoing development opportunities
• Inclusive company culture that values individuality and diversity
• Comprehensive benefits package

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