New Business & Customer Services Coordinator

  • Location:Bracknell
  • Job Industry:Call Centre and Customer Service
  • Reference:EG553
  • Job Type:Temporary
  • Skills:New Business & Customer Services Coordinator
  • Salary:Negotiable

An opportunity has arisen for a New Business & Customer Services Coordinator to join a great company based in Bracknell on a temporary basis.

This role requires the flexibility to work a shift pattern of 9:00-17:00, and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Responsibilities:

  • Working within the departments Service Level Agreements, answering phone calls from our customers and dealers.
  • Building and maintaining strong relationships through clear communication making each contact with the team an enjoyable experience.
  • Providing an excellent level of service to our customers.
  • Making changes to customers’ finance agreements.
  • Allocating manual payments to customers’ agreements accurately.
  • Checking finance documentation efficiently.
  • Responding to correspondence from customers.

Requirements:

  • Previous experience working in a customer service environment.
  • Great communicator with the ability to build relationships with customers and colleagues.
  • Organisational skills, with the ability to prioritise and meet deadlines.
  • Able to multitask and work with speed and efficiency.
  • Capable of working under pressure.
  • Self motivated and proactive in approach.
  • Compassionate and thoughtful.
  • Quality conscious with an eye for detail.
  • Strong team player.

By applying you will be registered as a candidate with Marc Daniels Specialist Recruitment Limited. Our Privacy Policy is available on our website at http://www.marcdaniels.co.uk/privacy-statement; and explains how we will use your personal data.

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