Our client, a leading and rapidly expanding company based in Ascot, is seeking a talented Order Administrator to join their dynamic team.

This is an exceptional opportunity for an individual looking to become an integral part of a supportive and collaborative environment, contributing directly to the company’s continued success.

The Role:

As an Order Administrator, you will be responsible for the accurate and efficient processing of customer orders from inception to completion. Your key duties will include:

• Receiving and processing sales orders via various channels (phone, email, online portal).

• Verifying order accuracy, including product codes, pricing, and shipping details.

• Liaising with customers to clarify order details and resolve any discrepancies.

• Coordinating with internal departments (e.g., sales and finance) to ensure smooth order fulfilment.

• Updating and maintaining customer records and order databases with meticulous attention to detail.

• Generating invoices and other essential documentation.

• Handling customer enquiries related to orders

• Proactively communicating order status updates to customers.

• Assisting with stock management and inventory reconciliation as required.

• Identifying and implementing process improvements to enhance order administration efficiency.

The Ideal Candidate:

• Proven experience in an order administration, sales support, or similar administrative role is essential.

• Exceptional attention to detail and a high level of accuracy.

• Strong organisational and time management skills with the ability to prioritise effectively.

• Excellent communication skills, both written and verbal, with a professional and friendly telephone manner.

• Proficient in using CRM systems and Microsoft Office Suite, particularly Excel.

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