Support Analyst
- Location:Maidenhead
- Job Industry:IT
- Reference:NA842_1752502678
- Job Type:Permanent
- Skills:--
- Salary:£28000 - £32000 per annum
We are looking for a Support Analyst to join a market-leading listed company based in Maidenhead. This award-winning company is well known for its exciting, enjoyable environment. This role offers several benefits, including flexible working hours and the option to work remotely 2 days a week.
Key Responsibilities:
- Act as the first point of contact for all queries via phone, email, and ticketing system
- Provide 1st line technical support for the billing team
- Log, triage, track and service requests through to resolution or escalation
- Diagnose and troubleshoot basic issues using established procedures
- Escalate unresolved incidents to 2nd or 3rd line support as appropriate
- Document issues and solutions to build a knowledge base of content
- Deliver excellent customer service and maintain a high level of professionalism
- Contribute to continuous service improvement initiatives
- Ability to process a high volume of tickets daily
Skills you require
- Ability to process a high volume of tickets daily
- Experience with ticketing tools
- Experience with Microsoft, Adobe and AWS is beneficial
- Experience with Service Now or a similar tool is highly advantageous
- Be able to handle a fast-paced environment
- Must possess strong organisational skills and have good attention to detail
- The preferred candidate will have gained experience in a 1st line support or a help desk role.
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